Big Change App
Training and Instructions. 

◀︎ BACK

The App Dashboard 

​You will now be presented with a Dashboard view that gives you access to all your work information: Jobs, Messages and Driving Behaviour to date. Just click on each option to view the details

You can also access the other Options within the app by clicking on the menu icon (3 horizontal lines) at the top left of the screen. Further details of each of these options will be given later in these instructions.

Any messages will be detailed here for you to view and action. Simply click on the relevant message to view it and reply.
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To create a new message thread, click on the + symbol in the blue circle (bottom right corner of screen)

You must select ‘Allow’ to enable JobWatch to send you notifications. This will ensure that you are notified of any new jobs or messages etc

To create a new message thread, click on the + symbol in the blue circle (bottom right corner of screen)

​ Type your message here and then click on the icon (envelope and tick) in the top right corner.

Your Driver Behaviour can be viewed here

​This screen details all of your current jobs on the system and gives you the option to filter down to only New or Updated Jobs. From here you can access the job you are due to work on, simply by clicking on it.

 Job details can be viewed here before you make a decision whether to accept the job. Click on the ‘Hand/Palm Up’ icon (top right corner) to accept the job.

Alternatively, click on the ‘3 Vertical Dots’ (top right corner) and click on the ‘Accept Job’ link.

Vehicle checks must be carried out before setting off each day. These checks ensure that we are our vehicles function correctly and safely. Not only are these to ensure that the vehicles function effectively and less likely to break down, but in the event of an accident, records of these checks may be requested by any investigatory body to ascertain if any subsequently found vehicle defects were responsible for the accident and thereby direct any liability.

​Mileage needs to be recorded correctly to ensure that vehicle service intervals are maintained.

​Simply select the ‘Green Thumbs Up’ symbol if the checks for each section are ok, or the ‘Red Thumbs Down' symbol if not.

If a ‘Red Thumbs Down’ symbol is selected, then an option will open to enter details of the damage and a suitable photo illustrating the damage/fault. 

​Finally, simply sign off the check list and select ‘Send’

To start driving to the job click on the ‘Start Driving’ link accessed by clicking on the ‘3 Dots’ icon.

​If your Job is of a distance and duration that will require you to stay overnight, then you can indicate your need for accommodation here by selecting the ‘Tick’ option.

You should stipulate the number of nights you will require accommodation and click the ‘Tick’ icon.

Please confirm the actual dates of the nights you will require accommodation and click the blue ‘Tick’ option.

On arrival at site, you should confirm whether or not you can access the exact area/property on which you are to carry out the works. If you can, select the ‘Tick’ icon. If you are unable to, then select the ‘Cross’ icon.

If you can access the area in which you are to work, then you must put down sufficient and appropriate coverings and confirm so on the App by selecting ‘Yes’. If for any reason you cannot, you should select ‘No’ and inform the office and seek their advice.

Before starting any works, it is important that you carry out the relevant equipment checks in full before commencement. These checks are as much for your own safety as they are for the company’s legal health and safety obligations.
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If you intend to use any form of ladder or hop/step up, you should select the ‘Tick’ option and complete the following questionnaire. If you do not need to use any of these, then you should select the ‘Cross’ option and proceed to complete your details and date in the following boxes.

Enter your name and click the Blue Tick

Print your name and sign, then click the Blue Tick

​Enter the Date and Time, then click the Blue Tick

If you are using a ladder/hop up, then we need to know the ID number/details of the item for records purposes. You should first confirm whether these are legible or not by selecting the ‘Tick’ for yes or the ‘Cross’ for no. If they are not, then you need to contact the office for further instructions.

It is important that these details are recorded correctly (if legible), as should there be any issues/accidents resulting from use of the ladder/hop up, it is important that we can make checks of historical usage and audits of the item, to ascertain its continued fitness for purpose. It may also affect any subsequent liability/insurance claims if any are necessary.

Simply select here the type of ladder that you are using and click the ‘Blue Tick’ to proceed.

Inspect the treads of the ladder and report accordingly. If they are, select ‘Yes’ and then the ‘Blue Tick’. If they are not, then clean them if possible and then select ‘Yes’. If you cannot clean them for any reason, then select ‘No’ and contact the office for further instructions.

If you are using a Step Ladder, then select ‘Yes’ or ‘No’ as to whether it has a platform at the top.

If the Step Ladder does indeed have a platform, then is it in good condition (ie clean and locates correctly and securely.)

​If there is a problem with the platform, then you should detail the issues here and contact the office for further instructions.

To be used for industrial purposes, a ladder should be of Class 1 or, more recently, of EN131 classification. There should be a sticker on the ladder confirming this. Please confirm if it is indeed of either of these classifications?

Please confirm the material of which it is constructed, then click the Blue Tick

Check all of the Stiles (the vertical sides) of the ladder to ensure that they are free from any bends, twists or cracks, and that they are not loose. If they are in good condition, then select ‘Yes’ and click the ‘Blue Tick’. If not, then select ‘No’ and detail the damage on the next screen.

​Detail here any damage to the Stiles and contact the office for further instructions.

Check all of the Rungs (the horizontal bars/steps) of the ladder to ensure that they are free from any bends, twists or cracks, and that they are not loose. If they are in good condition, then select ‘Yes’ and click the ‘Blue Tick’. If not, then select ‘No’ and detail the damage on the next screen.

Detail here any damage to the Rungs and contact the office for further instructions.

​Again, the ladder feet should be checked to confirm that they are all in place and intact. If they are, select ‘Yes’ and proceed.

If you selected ‘No’ to the question about the ladder feet, then you should outline the details of the issues here.

​If the ladder has any form of locking mechanism, it should be confirmed here.

​If the ladder has a locking mechanism, then you should check that it works correctly and stipulate that it does or not here, by selecting ‘Yes’ or ‘No’.

​If the ladder has a locking mechanism, then you should check that it works correctly and stipulate that it does or not here, by selecting ‘Yes’ or ‘No’.

If any defects are to be found, they should be detailed here and the ‘Blue Tick’ pressed.

You should specify your name here as the person who has carried out the checks.

You should sign here to confirm your responsibility for carrying out the checks.

Enter the date when you carried out the checks, then click the Blue Tick.

​If you should need to use a harness in conjunction with the works you are carrying out, you should indicate so here by selecting the Tick and then completing the safety questionnaire.

If no harness is required, then you should indicate ‘No’ by clicking on the ‘Cross’ and completing your name etc.

If a harness is being used, you will need to inspect all aspects of the harness and confirm if they are fit for purpose. You can do so for the main body of the harness here. Select ‘Yes’ if you have inspected it, and ‘No’ if you can’t.

If you are unable to inspect the Harness, then please detail why here and do not proceed to use it. Contact the office then for further instructions.

​Is the Main Body of the Harness acceptable for use. Select ‘Yes’ if it is and ‘No’ if it is not.

If the harness is not fit for use, then DO NOT USE IT and report this to the office.

Have you been able to inspect the Lanyard?
Select ‘Yes’ if you have been able to, and ‘No’ if you have not been able to for any reason. If you can’t inspect the Lanyard, complete the reason why you can’t inspect it and then the Harness should not be used.

Have you been able to inspect the Snap Hook?

Select ‘Yes’ if you have been able to, and ‘No’ if you have not been able to for any reason. Again, if you cannot inspect this component, then the Harness should not be used.

If you can’t inspect the Snap Hook, complete the reason why you can’t inspect it and then the Harness should not be used.

If the Snap Hook is not fit to use, then you should select No and not use the Harness

All the Stitching holding the Harness together should be closely inspected. If for any reason you cannot inspect the stitching, then Do Not Use the Harness and report it to the office.

If the Stitching is all intact and fit for purpose, then select ‘Yes’ and proceed. If it isn’t, then select ‘No’, and Do Not Use the Harness.

The Buckle on the Harness should be closely inspected. If for any reason you cannot inspect the Buckle, then Do Not Use the Harness and report it to the office.

If the Buckle is all complete and fit for purpose, then select ‘Yes’ and proceed. If it isn’t, then select ‘No’, and Do Not Use the Harness.

​The D-Ring on the Harness should be closely inspected. If for any reason you cannot inspect the D-Ring, then Do Not Use the Harness and report it to the office.

If the D-Ring is all intact and fit for purpose, then select ‘Yes’ and proceed. If it isn’t, then select ‘No’, and Do Not Use the Harness.

The Webbing on the Harness should be closely inspected. If for any reason you cannot inspect the Webbing, then Do Not Use the Harness and report it to the office.

If the Webbing is all intact and fit for purpose, then select ‘Yes’ and proceed. If it isn’t, then select ‘No’, and Do Not Use the Harness.

The Labels on the Harness should be closely inspected. If for any reason you cannot inspect the Labels, then Do Not Use the Harness and report it to the office.

Report here any other concerns or information regarding the Harness. REMEMBER, your safety is paramount, and the Harness should not be used if you have any concerns whatsoever about its integrity. If in any doubt, ring the office for guidance.

Complete your name.

Add your Signature

Add the Date and Time of the Inspection.

You are now able to carry out the Job Pre-start Plot/Property survey. Select each Question on the screen in turn to complete the details

Enter the Address/ID details of the Plot/Property you are due to work on and click the Blue Tick.

​Read these instructions carefully to ensure that you take the correct number of photos, showing the exact areas of the building/property you are due to work on.
It is imperative that we obtain adequate accurate before and after photos to ensure that we are able to secure correct payment for the works carried out.
Once you have read the instructions, you can confirm this by clicking on the Blue Tick.

To start providing photos, click on the ‘Take a Photo’ button.

​​You can now select whether to open the camera on your phone, or to select an already taken photo from your phones photo library.

Once you have the photo, you can then click on the Blue Tick to upload it.

If you want to add a comment to the photo, simply click on the image and select comment and enter the details.

You can also edit/draw on the image using the palette of tools shown.

Once you have made your amendment, you can click on the ‘Blue Tick’ to save it.

If further photos are required, simply select Yes or No here, then click the ‘Blue Tick’.

There is a finite number (6) of photos you can add via this method. If you need to add more, go back to the main Job page and click on the grey ‘Photo’ icon at the bottom left corner of the page. 

​You can see the grey ‘Photos’ icon here.

Again, use the choice of options here to select where your images are taken from.

Select the images you want to use and click on the 3 white dots at the top right of the screen.

This brings up a ‘+ Save’ option to upload the images.

Once you have completed all of the Pre-Start information, click on the 3 white dots on the top right of the screen. This will bring up the main Options menu, where you can select the ‘Start Job’ option.

Once the job has been completed, you will need to upload images of the completed work. As you did with the Pre-Start photos, complete the information requested.

The Post-Work photos must be taken from the same position and angle as the original ones. For every Pre-Work photo, there should be a corresponding Post-Work photo.

Again, click the blue ‘Take a Photo’ button.

Use this option to add further photos.

As before, simply follow the instructions on the screen.

The grey Photos icon on the main Jobs screen can be used again to add additional images if required.

​If the ladder has a locking mechanism, then you should check that it works correctly and stipulate that it does or not here, by selecting ‘Yes’ or ‘No’.

If you feel that, having completed the specified works, that further additional work might be appropriate, then you have the opportunity to outline this here.

Enter the details of the additional work here.

At any time during the job, you use the main options screen (accessed via the 3 white dots at the top right of the screen) to either ‘Start’ or ‘Suspend’ the job.

If the job has been started, the ‘Suspend’ option will show.

Details of the actual work carried out can be completed here. Simply answer each question.

​Describe the work actually carried out here.

If hired equipment has been used, then you need to ensure that it has been cleaned thoroughly and you can confirm this here. If none has been used, then just click the ‘No’ option.

If hired equipment has been used, then you need to ensure that it has been cleaned thoroughly and you can confirm this here. If none has been used, then just click the ‘No’ option.

You should confirm here if the hired equipment has been Off-Hired, or None Used.

Any other relevant comments/information can be entered here.

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You can complete the job by bringing up the main options menu and selecting the ‘Job Result’ option.

Complete all of the required information and then click on the ‘Tick’ icon at the top of the screen.

​If the ladder has a locking mechanism, then you should check that it works correctly and stipulate that it does or not here, by selecting ‘Yes’ or ‘No’.